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Posts from the ‘Crisis Management’ Category

UK: Silence is far from golden

The Business Continuity Institute: Farzad Henareh explains how an effectively managed product recall event can serve to enhance brand loyalty, but preparation and constant communication are key.

In the past, companies have been reluctant to enter the recall process, worried that their brand will suffer by being associated with a problem. In fact, the opposite is now true, and if a recall is handled efficiently and quickly customers will understand the situation and may even be impressed by the quality of customer service.

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US: Take those food-outbreak headlines with a grain of salt

Fortune.com: Is anything safe to eat these days? The regular flow of news on how pathogens in our food are making us sick—or, in the most extreme cases, even killing us—might make it seem like we’re taking a big risk every time we sit down for a meal or a snack.

But all those headlines—stay with me here—might actually be a good thing. Yes, it seems counter-intuitive. But in reality, we may not be facing more cases of food-borne illness but instead getting better at finding them and tracing them back to the source.

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AU: Frozen berries still on the shelf after Hep A scare a year ago

Sydney Morning Herald: In the middle of February last year, the frozen berry lost some of its sweetness. Victoria's Department of Health and Human Services decreed - very publicly - that the popular Nanna's Frozen Mixed Berry 1kg bag had been linked to multiple cases of hepatitis A.

While Patties Foods is getting out of berries, it's not out of trouble. Law firm Slater & Gordon remains committed to action they started on behalf of more than 20 clients.

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NZ: Crisis management critical in social media age

stuff.co.nz: In a time when social media gives new meaning to news "spreading like wildfire", it is increasingly critical to have a good crisis management plan in place.

With the use of social media, it is critical that crisis management plans include social media as a matter of course.

[Nestle Australia chairwoman Elizabeth Proust] says a thorough crisis management approach includes prior testing and simulation of different scenarios and a set of steps in place to deal with potential crises.

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Take a deep breath and reflect on the hep A saga, suggests Richard Bennett

I’ve given a few presentations over recent years about crisis management, starting with the need to prevent a crisis as much as possible by having the right attitude towards food safety backed up with the necessary systems. I put attitude first for a reason.

The next stage is to be prepared. Despite the best prevention systems and intentions, glitches happen and you might find yourself in need of a plan to manage the unthinkable. Good prevention and preparation will make all the difference to response and recovery. There’s plenty of evidence to show that resilience – the ability to bounce back – is almost directly related to how you respond, which is directly related to what you have done to prevent and prepare.

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EU: Growers and industry hit by $1.3 bn in losses due to 2011 outbreak of E. Coli

Food Safety News: The World Health Organization (WHO) has totaled up some economic costs of the 2011 outbreak of the rare and deadly E. coli O104:H4 centered on Northern Europe. Farmers and industries lost $1.3 billion, and emergency aid provided to 22 European states cost another $236 million, according to WHO.

The novel E. coli strain was the cause of the May through June 2011 outbreak that saw 3,950 people infected, with 53 deaths blamed on the deadly pathogen. All but two of the deaths occurred in Germany.

Public health officials in Germany initially thought the source of the contamination was cucumbers imported from Spanish greenhouses, but that theory proved incorrect. It was a mistake that Spanish growers said cost them $200 million a week. Russia banned imports of all EU fresh produce in June 2011.

Click here to read the full story at Food Safety News

Food safety expert says frozen berries hepatitis crisis a ‘wake-up call’ for fresh produce supply chain

Melbourne, AU. — A food safety expert has urged companies across the fresh fruit, vegetable and nutsupply chain to redouble their food safety efforts in the face of an outbreak of foodborne illness attributed to hepatitis A virus (HAV), which has left at least 10 people infected in Australia.

Richard Bennett, Technology Manager at the Fresh Produce Safety Centre Australia-New Zealand (FPSC), has authored a fact sheet to help both industry and consumers to understand the food safety issues and dispel some of the myths associated with the current frozen berries hepatitis crisis.

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GS1 Recallnet: Half-day Information & Training Sessions

19 November 2014
GS1 Australia is hosting free information and optional training sessions on product recall using GS1 Recallnet. GS1 Recallnet is a secure, online portal used to streamline the recall and notification process.

The Melbourne event will focus on the Primary Grower / Producer and the challenges that a recall event brings to this sector.

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Back up the food safety training with a good book, writes Richard Bennett

There’s a lot of people responsible for grower, packer or processor quality assurance and food safety who are not technically trained in QA and food safety. That’s just a fact of life that reflects the size, structure and necessities of many fresh produce businesses – small, family and tight. It’s also the reason why some QA standards and customers insist on a minimum level of training for the person(s) responsible for managing food safety in the business, with some now also providing the required training.

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It’s a shame to let a China food scandal go to waste

Jeffrey Towson and Jonathan Woetzel write: Every month there’s another food scandal in China. Sewer oil. Lamb seasoned with rat. Exploding melons. And now tainted Western hamburgers and fast food is the latest. In our view, this is all to be expected. If you are in the food or restaurant business in China, you are almost certainly going to have a scandal. It’s practically inevitable. And it’s an opportunity you shouldn’t miss.

Read the full article at The South China Morning Post website.