The Business Continuity Institute: Farzad Henareh explains how an effectively managed product recall event can serve to enhance brand loyalty, but preparation and constant communication are key.
In the past, companies have been reluctant to enter the recall process, worried that their brand will suffer by being associated with a problem. In fact, the opposite is now true, and if a recall is handled efficiently and quickly customers will understand the situation and may even be impressed by the quality of customer service.
Fortune.com: Is anything safe to eat these days? The regular flow of news on how pathogens in our food are making us sick—or, in the most extreme cases, even killing us—might make it seem like we’re taking a big risk every time we sit down for a meal or a snack.
But all those headlines—stay with me here—might actually be a good thing. Yes, it seems counter-intuitive. But in reality, we may not be facing more cases of food-borne illness but instead getting better at finding them and tracing them back to the source.
Sydney Morning Herald: In the middle of February last year, the frozen berry lost some of its sweetness. Victoria's Department of Health and Human Services decreed - very publicly - that the popular Nanna's Frozen Mixed Berry 1kg bag had been linked to multiple cases of hepatitis A.
While Patties Foods is getting out of berries, it's not out of trouble. Law firm Slater & Gordon remains committed to action they started on behalf of more than 20 clients.
I’ve given a few presentations over recent years about crisis management, starting with the need to prevent a crisis as much as possible by having the right attitude towards food safety backed up with the necessary systems. I put attitude first for a reason.
The next stage is to be prepared. Despite the best prevention systems and intentions, glitches happen and you might find yourself in need of a plan to manage the unthinkable. Good prevention and preparation will make all the difference to response and recovery. There’s plenty of evidence to show that resilience – the ability to bounce back – is almost directly related to how you respond, which is directly related to what you have done to prevent and prepare.
Food Safety News: The World Health Organization (WHO) has totaled up some economic costs of the 2011 outbreak of the rare and deadly E. coli O104:H4 centered on Northern Europe. Farmers and industries lost $1.3 billion, and emergency aid provided to 22 European states cost another $236 million, according to WHO.
The novel E. coli strain was the cause of the May through June 2011 outbreak that saw 3,950 people infected, with 53 deaths blamed on the deadly pathogen. All but two of the deaths occurred in Germany.
Public health officials in Germany initially thought the source of the contamination was cucumbers imported from Spanish greenhouses, but that theory proved incorrect. It was a mistake that Spanish growers said cost them $200 million a week. Russia banned imports of all EU fresh produce in June 2011.
Click here to read the full story at Food Safety News
Melbourne, AU. — A food safety expert has urged companies across the fresh fruit, vegetable and nutsupply chain to redouble their food safety efforts in the face of an outbreak of foodborne illness attributed to hepatitis A virus (HAV), which has left at least 10 people infected in Australia.
Richard Bennett, Technology Manager at the Fresh Produce Safety Centre Australia-New Zealand (FPSC), has authored a fact sheet to help both industry and consumers to understand the food safety issues and dispel some of the myths associated with the current frozen berries hepatitis crisis.
19 November 2014
GS1 Australia is hosting free information and optional training sessions on product recall using GS1 Recallnet. GS1 Recallnet is a secure, online portal used to streamline the recall and notification process.
The Melbourne event will focus on the Primary Grower / Producer and the challenges that a recall event brings to this sector.
There’s a lot of people responsible for grower, packer or processor quality assurance and food safety who are not technically trained in QA and food safety. That’s just a fact of life that reflects the size, structure and necessities of many fresh produce businesses – small, family and tight. It’s also the reason why some QA standards and customers insist on a minimum level of training for the person(s) responsible for managing food safety in the business, with some now also providing the required training.
Jeffrey Towson and Jonathan Woetzel write: Every month there’s another food scandal in China. Sewer oil. Lamb seasoned with rat. Exploding melons. And now tainted Western hamburgers and fast food is the latest. In our view, this is all to be expected. If you are in the food or restaurant business in China, you are almost certainly going to have a scandal. It’s practically inevitable. And it’s an opportunity you shouldn’t miss.
Read the full article at The South China Morning Post website.