Step 1, Accessing the Live Chat:

Visit our website and look for the live chat icon located at the bottom right corner of the page
Click on the icon to open the chat interface*

Step 2, Starting a Conversation:

Type in your query for a live chat
Queries will be responded to via chat or phone call

Step 3, Getting Redirected:

If your enquiry requires expertise from an existing Stakeholders helpdesk or subject matter expert, live chat will guide you to the appropriate contact.

Step 4, Technical Support and Resources:

Access a wealth of information, including FAQs, food safety guidelines, and technical documents directly through the chat or FAQs with links to detailed resources and guides on various food safety topics.

Play the video below to see an example of how easy it is to use our Help Desk.

*Resources including over 30 FAQs that can be accessed instantly. Live chat is available during business hours Monday to Friday. Where an email or SMS enquiry is lodged, expect a response within 48 hours (or 2 working days).

Terms & Conditions of Use:

By using this support facility and its attached services, you agree to the following terms and conditions of use without limitation where Australian Consumer Laws and private contract agreements do not conflict.

1. Terms
By accessing this web site, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.

2. Use Licence
Permission is granted to temporarily download one copy of the materials (information or software) on FPSC-ANZ’s web site for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:

• modify or copy the materials;
• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• attempt to decompile or reverse engineer any software contained on FPSC-ANZ’s website;
• remove any copyright or other proprietary notations from the materials; or
• transfer the materials to another person or “mirror” the materials on any other server.

This licence shall automatically terminate if you violate any of these restrictions and may be terminated by FPSC-ANZ at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer
The materials on FPSC-ANZ’s website are provided “as is”. FPSC-ANZ makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, FPSC-ANZ does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations
In no event shall FPSC-ANZ or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on FPSC-ANZ’s Internet site, even if FPSC-ANZ or a FPSC-ANZ authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata
The materials appearing on FPSC-ANZ’s website could include technical, typographical, or photographic errors. FPSC-ANZ does not warrant that any of the materials on its website are accurate, complete, or current. FPSC-ANZ may make changes to the materials contained on its website at any time without notice. FPSC-ANZ does not, however, make any commitment to update the materials.

6. Links
FPSC-ANZ has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by FPSC-ANZ of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications
FPSC-ANZ may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law
Any claim relating to FPSC-ANZ’s website shall be governed by the laws of Australia without regard to its conflict of law provisions.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfilment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.